FAQ

FAQ

 

WHO ARE KISH AND MOZI?
You can find out about Kish and Mozi by reading Our Story. We aim to share innovation, inspiration and happiness.

We source products that reflect evolutionary moments in our past, present and future and aim to find products that will last a lifetime.

We work with our manufacturers and suppliers to foster high and sustainable standards as well as responsible worker and environmental care.

WHERE DO YOUR PRODUCTS COME FROM?
We seek to find products made with excellent materials. Wherever possible we prefer natural or traditionally made items. We love products crafted by talented master craftsmen.

HOW DO I PLACE AN ORDER? 
Placing an order with Kish and Mozi couldn't be simpler. Once you have seen an item on the site that you like, simply hit the add to cart button. You will be redirected to the shopping basket, if you would like to order more items, simply select the continue shopping button. If you are ready to checkout, hit the checkout button, where you will be guided though our simple checkout process. If you are having any problems placing an order then please e-mail us on sales@kishmozi.com or call 0044 (0)7513348955 9am-6pm Mon to Fri. (We are at GMT, so if you call from elsewhere please check your timezone! Thanks. If you’re in the U.S the best time to call us in the UK would be between 9am and midday.)

HOW DO I KNOW THE ORDER HAS BEEN RECEIVED?
Once the order is placed, you will receive a confirmation e-mail to the address supplied. If for any reason this does not arrive please e-mail us on sales@kishmozi.com or call 0044 (0)7513348955  9am-6pm Mon to Fri.

 (We are at GMT, so if you call from elsewhere please check your timezone! Thanks. If you’re in the U.S the best time to call us in the UK would be between 9am and midday.)

 

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
Orders will leave Kish and Mozi within 48 hours, the overall shipping time is usually within 10-20 days or less if you’re in the U.S. Please visit our shipping page for full information. 

HOW MUCH DOES SHIPPING COST?
Shipping costs will vary based on the items you order they are usually free unless stated otherwise. Please visit our shipping page for full information. 

 DO YOU SHIP INTERNATIONALLY?
Yes, we can ship internationally, for full details please visit our shipping page for full information. 


HOW DO I RETURN OR EXCHANGE AN ITEM?
We make it very simple for you to return or exchange an item, please visit our returns & exchanges page for full information.

DO YOU SHARE MY INFORMATION WHEN I SIGN UP?
No information is shared and we are GDPR compliant.

DO YOU HAVE A RETAIL LOCATION?
Kish and Mozi is an online retailer at present.